Digadop Terms of Service

Effective Date: June 27, 2026

These Terms of Service (these “Terms”) govern access to and use of the Service provided by Stony Point, Inc., a Florida corporation, doing business as (“d/b/a”) Digadop (“Digadop,” “we,” “us,” or “our”), 8742 Peachtree Park Ct, Windermere, FL 34786. These Terms are the master, umbrella agreement accepted by every Customer at signup for any Digadop product. Product-specific terms live in the applicable Product Schedule and any Order, both of which attach to and are incorporated into these Terms by reference. These Terms apply to the applicable Service and to the Digadop websites, including digadop.ai, whoseeswhat.com, whoseeswhat.ai, and their subdomains.

1. Entity identification and acceptance

1.1 The parties. These Terms are a binding agreement between the Customer and Stony Point, Inc., a Florida corporation, doing business as (“d/b/a”) Digadop (“Digadop,” “we,” “us,” or “our”). “Digadop” is a trade name (DBA), not a separate legal entity; the contracting party is always Stony Point, Inc.

1.2 Acceptance. By clicking “I agree” (or a similar control), by creating an account, or by accessing or using the Service, the Customer agrees to these Terms. If the Customer does not agree, the Customer must not access or use the Service.

1.3 Authority to bind an organization. If the Customer accepts these Terms on behalf of an organization (an employer, company, or other entity), the individual accepting represents and warrants that they have the authority to bind that organization to these Terms. In that case, “Customer” and “you” refer to that organization, and the individual accepting is an Authorized User of that organization.

1.4 Eligibility. The Customer must be capable of forming a binding contract and must not be barred from using the Service under applicable law.

2. Definitions

Capitalized terms have the meanings given in Digadop’s canonical definitions, reused across the Digadop document family, and as supplemented by the applicable Product Schedule and any Order. The following terms apply throughout these Terms:

“Service” means the family of software applications, websites, and related online services made available by Digadop under the applicable product name, including any APIs, dashboards, and reports. The Service is a family of products that read from, and, where applicable, write to, Connected Orgs and other systems; what each product reads and writes is disclosed in its Product Schedule.
“Customer” (also “you”) means the individual or organization that accesses or uses the Service, including, where applicable, the organization on whose behalf an Authorized User connects a Connected Org.
“Authorized User” means an individual who accesses the Service under the Customer’s account or who connects a Connected Org to the Service using their own credentials.
“Connected Org” means a third-party platform organization (such as a Salesforce production org or sandbox) that the Customer authorizes the Service to access via OAuth.
“Customer Data” means all data and content that the Service reads from, or generates about, a Connected Org on the Customer’s behalf, and any data the Customer submits to the Service. Customer Data does not include Usage Data.
“Usage Data” means data Digadop collects or generates about the operation, performance, and use of the Service (for example, counts of users, logins, audits or cases created, feature usage, and performance telemetry), excluding the content of Customer Data.
“Personal Data” means any information relating to an identified or identifiable natural person, as defined under applicable data protection law (including the GDPR, UK GDPR, and the CCPA/CPRA).
“Account Data” means data Digadop holds about the Customer and Authorized Users for account, billing, security, and support purposes (such as login identifiers, org identifiers, and contact details).
“Aggregated/De-identified Data” means data that has been aggregated or de-identified so that it no longer identifies, and cannot reasonably be used to identify, any individual or Customer.
“Product Schedule” means the product-specific terms for a particular Digadop product, which incorporate these Terms by reference.
“Order” means an order, subscription selection, or order form under which the Customer subscribes to a product, plan, or tier.

The full set of canonical defined terms (including Controller, Processor, and Sub-processor) is set out in the Master Data Processing Addendum (the “DPA”) and applies where Personal Data is processed.

3. Accounts and registration

3.1 Account creation. To use most features, the Customer must register for an account and provide accurate, current, and complete information.

3.2 Credentials. The Customer is responsible for safeguarding account credentials and for all activity that occurs under the account. The Customer must notify Digadop promptly at legal@digadop.com of any unauthorized use.

3.3 Authorized Users. The Customer is responsible for its Authorized Users’ compliance with these Terms and is responsible for their acts and omissions in connection with the Service.

4. The Service

4.1 General. Digadop publishes a family of products under these Terms. These Terms are product-agnostic and state the rules that apply to every Digadop product.

4.2 Read and write posture. The Service is a family of products. Some products operate read-only against a Connected Org, and others read from and write to a Connected Org or other systems as part of their function. What each product reads, and what it writes, is disclosed in the applicable Product Schedule. The Customer should consult the Product Schedule for each product it uses for that product’s specific data-access posture.

4.3 Product Schedules and Orders. The features, data handling, scopes, and any product-specific rights and restrictions for each product are set out in the applicable Product Schedule, and the commercial terms (product, plan, tier, quantities, fees, and term) are set out in the applicable Order. Each Product Schedule and Order incorporates these Terms by reference and forms part of the agreement between the parties. In the event of a conflict, the order of precedence is set out in Section 18 (Entire Agreement).

4.4 Changes to the Service. Digadop may modify, add, or discontinue features of the Service from time to time. Digadop will not materially reduce the core functionality of a paid Service during a paid subscription term except as permitted in the applicable Order or Product Schedule.

4.5 Availability. Except as expressly stated in an applicable service level commitment (if any), the Service is provided without any uptime guarantee.

4.6 Assistive tools; not professional advice. The Service, and any output, report, recommendation, summary, or generated content it produces, is provided as an assistive tool to help the Customer and its Authorized Users do their own work. It is not professional advice (including legal, security, compliance, financial, accounting, or other professional advice), and it is not a substitute for the Customer’s own review and judgment. The Customer is responsible for independently reviewing and verifying any output before relying on or acting on it.

5. Customer Data, Usage Data, and license to operate

5.1 Ownership of Customer Data. As between the parties, the Customer owns and retains all rights in Customer Data. Digadop claims no ownership of Customer Data.

5.2 License to Digadop. The Customer grants Digadop a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, display, and use Customer Data solely as necessary to provide, secure, maintain, and improve the Service, to comply with law, and as otherwise instructed by the Customer. For Personal Data, this license is subject to and supplemented by the DPA.

5.3 Customer responsibilities. The Customer represents that it has all rights, consents, and authority necessary to submit Customer Data to the Service and to authorize Digadop to access any Connected Org. The Customer is responsible for the accuracy and legality of Customer Data and for its right to use it.

5.4 Usage Data. As between the parties, Digadop owns Usage Data and may use it for any lawful business purpose, including to operate, secure, analyze, benchmark, and improve the Service and to develop and train models, provided that any Usage Data Digadop discloses externally or uses to train models that benefit other customers is in aggregated or de-identified form that does not identify the Customer or any individual.

5.5 Tenant isolation and model use. We use your Customer Data, and the memories, summaries, embeddings, and other data we derive from it, to provide and improve the Service for you, including through retrieval-augmented generation, stored memory, summarization, and, where offered, models or model adaptations dedicated to your organization. We do not use your Customer Data, or anything derived from it, to train, fine-tune, or improve any model, index, or output that is made available to or used for the benefit of any other customer, or that becomes part of Digadop’s general or shared models, except that we may use Usage Data and Aggregated/De-identified Data as described above. We do not use the content of Customer records (for example, the body or subject of a case) to train models that benefit other customers, even in de-identified form. Because we keep your Customer Data and the artifacts derived from it in a form we control and can delete, your deletion and retention rights apply to them, and on deletion or account closure we delete your Customer Data and the tenant-scoped memories, embeddings, summaries, and any per-organization model derived from it. We do not incorporate your Customer Data into shared models from which it cannot be deleted.

5.6 Aggregated/De-identified Data. Digadop may generate and use Aggregated/De-identified Data for any lawful business purpose, including to operate, analyze, and improve the Service, provided that such data does not identify the Customer, any Authorized User, or any individual.

6. Acceptable use

6.1 The Customer and its Authorized Users must comply with Digadop’s Acceptable Use Policy, available at whoseeswhat.com/legal/acceptable-use-policy, which is incorporated into these Terms by reference. The Acceptable Use Policy prohibits, among other things, unlawful, infringing, harmful, or abusive use of the Service and interference with the Service’s operation or security.

6.2 Digadop may investigate suspected violations and may suspend or terminate access in accordance with Section 10.

7. Intellectual property

7.1 Digadop property. Digadop and its licensors own all rights, title, and interest in and to the Service, including all software, technology, content (other than Customer Data), trademarks, and documentation, and all intellectual property rights therein. Except for the limited rights expressly granted in these Terms and the applicable Product Schedule and Order, no rights are granted to the Customer.

7.2 License to use the Service. Subject to these Terms and the applicable Order, Digadop grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable term for the Customer’s internal business purposes.

7.3 Restrictions. The Customer must not (a) copy, modify, or create derivative works of the Service; (b) reverse engineer or attempt to derive source code, except to the extent permitted by law; (c) resell, sublicense, or provide the Service to third parties except as expressly permitted; (d) remove or obscure any proprietary notices; or (e) copy, scrape, or reverse engineer the Service, or use non-public aspects of it, to build a substantially similar competing service.

7.4 Trademarks and no affiliation. Who Sees What is an independent product provided by Stony Point, Inc. (d/b/a Digadop) (“we,” “us”). We are not affiliated with, endorsed by, sponsored by, or otherwise connected to Salesforce, Inc., Own Company, or any of their affiliates. “Salesforce,” “AppExchange,” “Own,” and related names and logos are the trademarks or registered trademarks of their respective owners. We use those names solely in a descriptive, nominative sense to indicate that our Service helps you audit access and permissions within a Salesforce® organization. Our use does not imply any sponsorship, endorsement, certification, or partnership. “Who Sees What” describes the function of our Service (showing who can see what data); it is not a claim of exclusive rights in that descriptive phrase, and we do not assert that others may not use the phrase descriptively.

8. Feedback

If the Customer or any Authorized User provides Digadop with suggestions, ideas, or other feedback regarding the Service (“Feedback”), the Customer grants Digadop a perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, exploit, and incorporate the Feedback into the Service and Digadop’s products and services without restriction or obligation.

9. Third-party services

9.1 The Service may interoperate with or rely on third-party platforms, services, or content (including Connected Orgs such as Salesforce). Such third-party services are governed by their own terms, and Digadop is not responsible for them.

9.2 The Customer’s use of a Connected Org and any third-party service is the Customer’s responsibility, and the Customer must comply with the applicable third party’s terms.

10. Confidentiality

10.1 Each party may receive non-public information of the other party that is marked confidential or that a reasonable person would understand to be confidential (“Confidential Information”). The receiving party will use Confidential Information only to exercise its rights and perform its obligations under these Terms and will protect it with reasonable care.

10.2 Confidential Information does not include information that is or becomes public through no fault of the receiving party, was rightfully known without confidentiality obligations, or is independently developed. The receiving party may disclose Confidential Information if required by law, provided it gives reasonable notice where permitted.

11. Term, termination, and suspension

11.1 Term. These Terms apply from the date of first acceptance and continue while the Customer has an account or uses any Service, and the term of any paid subscription is set out in the applicable Order.

11.2 Term commitment; no termination for convenience. Each paid subscription runs for the committed term stated in the applicable Order. The subscription is non-cancelable for that term, and there is no termination for convenience by the Customer. Any discount, promotional rate, or reduced pricing in the Order is expressly granted in consideration of the Customer’s commitment to pay for the entire committed term, and the Customer acknowledges that the fees would be higher absent that commitment.

11.3 Acceleration on early termination. If the Customer purports to terminate for convenience, stops using or paying for the Service before the end of the committed term, or Digadop terminates for the Customer’s uncured material breach (including non-payment), then all fees for the remainder of the committed term become immediately due and payable, and prepaid fees are non-refundable (no pro-rata refund). The parties agree this reflects the agreed contract price for the committed term and is not a penalty.

11.4 Termination for cause. Either party may terminate for the other party’s material breach that remains uncured 30 days after written notice. If the Customer terminates for Digadop’s uncured material breach under this Section, the Customer’s sole refund is a pro-rata refund of prepaid, unused fees for the period after the effective termination date.

11.5 Free-of-charge Service. For any Service provided free of charge, either party may terminate at any time by closing the account or ceasing to provide the Service.

11.6 Suspension. Digadop may suspend access immediately if the Customer’s use poses a security risk, may harm Digadop or third parties, violates the Acceptable Use Policy, or as required by law. Digadop will restore access promptly once the cause is resolved.

11.7 Effect of termination. On termination, the rights granted to the Customer end and the Customer must stop using the Service. Customer Data is handled and deleted as described in Digadop’s Privacy Policy and the DPA, including deletion of stored data (including backups) within a commercially reasonable period after account closure. Sections that by their nature should survive (including Sections 5.4, 5.5, 5.6, 7, 8, 10, 12, 13, 14, 15, 16, and 18) survive termination.

12. Disclaimer of warranties

12.1 THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, DIGADOP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

12.2 DIGADOP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET THE CUSTOMER’S REQUIREMENTS. ANY ENTERPRISE OR PAID WARRANTY, IF ANY, IS STATED IN A SIGNED MASTER SUBSCRIPTION AGREEMENT OR THE APPLICABLE ORDER AND APPLIES ONLY TO THE EXTENT EXPRESSLY SET OUT THERE.

13. Limitation of liability

13.1 Exclusion of indirect damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13.2 Cap. DIGADOP’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES THE CUSTOMER PAID TO DIGADOP IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 10,000.

13.3 Non-waivable liability. Nothing in these Terms excludes or limits either party’s liability for (a) gross negligence, willful misconduct, or fraud; (b) death or personal injury caused by its negligence; or (c) any other liability that cannot be excluded or limited under applicable law; and the limitation above does not apply to that liability.

13.4 Allocation of risk. The limitations in this Section 13 reflect the allocation of risk between the parties and apply regardless of the form of action, whether in contract, tort, or otherwise. Some jurisdictions do not allow certain limitations, so some of the above may not apply to a given Customer.

14. Indemnification

14.1 The Customer will defend, indemnify, and hold harmless Digadop and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to (a) the Customer’s connection of a Connected Org that the Customer was not authorized to connect, (b) the Customer’s or its Authorized Users’ breach of these Terms or the Acceptable Use Policy, or (c) Customer Data that infringes or misappropriates the intellectual-property rights of, or violates the privacy rights of, a third party. The Customer’s obligations under this Section do not apply to the extent the claim is caused by Digadop’s breach of these Terms, negligence, or willful misconduct.

14.2 Digadop will provide the Customer with prompt notice of the claim, reasonable cooperation, and control of the defense (provided that any settlement requiring the Customer to admit liability or pay amounts requires the Customer’s consent, not to be unreasonably withheld). Mutual or Digadop-side indemnification for intellectual-property infringement is addressed in a signed Master Subscription Agreement where one applies.

15. Governing law and dispute resolution

15.1 Governing law and venue. These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The seat and venue for any mediation, arbitration, or permitted court action under these Terms is Orange County, Florida, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida for any matter permitted to proceed in court under this Section.

15.2 Step 1: good-faith negotiation. The parties will first attempt to resolve any dispute arising out of or relating to these Terms by good-faith negotiation between executives with authority to settle, within thirty (30) days of written notice of the dispute.

15.3 Step 2: mediation. If the dispute is not resolved within thirty (30) days, the parties will submit it to non-binding mediation before a single mediator administered by the American Arbitration Association (AAA) (or JAMS), seated in Orange County, Florida, with mediation fees split equally, before either party commences arbitration.

15.4 Step 3: binding arbitration. If the dispute is not resolved within sixty (60) days after the mediation request (or if a party refuses to mediate), it will be finally resolved by binding arbitration administered by the AAA under its Commercial Arbitration Rules, before one (1) arbitrator, seated in Orange County, Florida, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

15.5 Class-action and representative waiver. All disputes will be resolved only on an individual basis. To the extent permitted by law, neither party may bring or participate in a class, collective, consolidated, or representative action, and the arbitrator may not consolidate the claims of more than one party or preside over any class or representative proceeding.

15.6 Jury-trial waiver. To the extent any matter proceeds in court under the carve-outs in Section 15.7, each party waives, to the fullest extent permitted by law, any right to a trial by jury.

15.7 Carve-outs. Notwithstanding Sections 15.2 through 15.4, either party may, without first negotiating, mediating, or arbitrating: (a) bring an action to collect undisputed fees owed, including in small-claims court; (b) seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement or misuse of its intellectual property or breach of confidentiality, without the need to post bond; and (c) bring any claim within the jurisdiction of a small-claims court.

15.8 Attorney’s fees. Each party bears its own attorney fees and costs, regardless of outcome. Exception: in an action or arbitration to collect fees owed, the prevailing party may recover its reasonable attorney fees and collection costs.

16. Changes to these Terms

Digadop may update these Terms from time to time. If a change is material, Digadop will provide reasonable notice (for example, by posting the updated Terms with a new effective date or by notifying the Customer). Continued use of the Service after the change takes effect constitutes acceptance of the updated Terms. If the Customer does not agree, the Customer must stop using the Service.

17. Assignment

The Customer may not assign or transfer these Terms or any rights or obligations under them without Digadop’s prior written consent. Digadop may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets. Any prohibited assignment is void.

18. Entire agreement

18.1 These Terms, together with the applicable Product Schedule(s), the DPA, and any Order, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements and understandings on that subject.

18.2 Order of precedence. In the event of a conflict, the documents control in the following order: (a) a signed Master Subscription Agreement where one applies to the Customer; (b) the applicable Order; (c) the applicable Product Schedule; (d) the DPA (for data-protection matters); and (e) these Terms. The DPA controls over the others on data-protection matters.

19. Miscellaneous

19.1 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions remain in full force.

19.2 Waiver. No failure or delay in exercising a right is a waiver of that right, and no waiver is effective unless in writing.

19.3 Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control.

19.4 Independent contractors. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

19.5 Notices. Legal notices to Digadop must be sent to legal@digadop.com. Digadop may give notice to the Customer by email to the address on the account or by posting in the Service.

19.6 No third-party beneficiaries. These Terms do not confer any rights on any third party.